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Current Openings
Clinical
Coach Coordinator
Position Summary
The coach coordinator fuels our whole-person approach through our unique, proactive outreach by supporting the coaching team to meet individuals where they are through engagement strategies, multi-modal communication and excellent relationship-building skills. This position is responsible for the coordination and maintenance of coaching team participants enrolled in the Asset Health’s coaching programs. This role serves as a liaison between participants and coaches, and between coaches and other Asset Health departments. Additionally, the Coach Coordinator monitors and tracks coaching progress and participation in active coaching programs, which includes keeping current reports and ensuring coaches are completing all responsibilities within client-specific guidelines. The ideal candidate will be detail oriented and seek growth in experience and skills for a career in Project Management. Successful candidates in this role are genuinely committed to supporting and inspiring others in achieving their health and wellness goals all while being able to live the Asset Health lifestyle and be authentically committed to health and wellness.
Essential Duties & Responsibilities
  • Coaching and clinical team member support, which includes coaching assignment and communication of coaching program related updates
  • Support quality assurance to ensure that all client-specific guidelines are being followed and executed
  • Coding and enrollment of eligible participants into one or more coaching programs
  • Tracking of active enrollment, engagement trends to support coaches to meet goals
  • Utilizing engagement strategies (i.e., processing and sending letters, brochures, and gift cards) to enroll, schedule and support participants in coaching programs
  • Customer support including frequent monitoring of coaching email inbox and message line
  • Answer inbound participant scheduling calls based on coaching service level goals and addresses their concerns in a satisfactory manner
  • Communicates with participants to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools
  • Engage with members empathetically, demonstrating positive regard, respect and understanding for where they are on their journey
  • Builds safe and trustworthy environment with participants by utilizing both a scripted and non-scripted communication methods
  • De-escalate situations involving dissatisfied customers, offering participant assistance and support
  • Maintain accurate and up to date information in the documentation system
  • Maintain confidentiality of participants at all times
  • Provide exceptional customer service to all participants
  • Escalate any problems that may arise to management
  • Performs other administrative and operational tasks as required
Education and/or Work Experience Requirements
Required:
  • Associate’s Degree or Bachelor’s degree
Preferred:
  • Minimum 2 years superior customer service/support experience
  • Medical coding or billing experience
Knowledge, Skills and Competencies
  • Positive attitude and ability work individually or in a team setting with a high energy level and minimal supervision
  • Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite). Professional, articulate voice
  • Communicate effectively, both orally and in writing, and have excellent active listening skills
  • Multi-task in several computer applications while holding a conversation with a customer
  • High degree of detail and follow-through
  • Create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
  • Maintain confidentiality by following PHI and HIPPA laws
  • Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis
  • Enjoy working in a fast-paced environment while maintaining a professional attitude
Working Conditions and/or Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer
  • No manual labor or lifting
  • This can be a remote/work from home position (must have access to secure internet network)

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Asset Health Inc is proud to be an Equal Opportunity and Affirmative Action Employer Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state, or local law.

Asset Health Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Asset Health Inc. is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Lifestyle Coach
Position Summary
The Lifestyle Coach supports the clinical department by cultivating behavior and healthy lifestyle change for participants enrolled in Asset Health’s coaching programs through participant-centered coaching, motivational interviewing, and behavior change strategies. The Lifestyle Coach assesses the participant’s current needs and readiness to change to deliver appropriate education, support, and guidance to facilitate healthy lifestyle change to prevent or manage chronic conditions. Additionally, the Lifestyle Coach is responsible for assisting participants with SMART goal setting, encouraging progress, and overcoming barriers which may interfere with reaching established goals.
Essential Duties & Responsibilities
  • Telephonic health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
  • Responsible for understanding the specific program and calling guidelines of each client
  • Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
  • Provide assessment, health education, and behavior change counseling using a collaborative approach to facilitate change
  • Inspire members to build healthy habits using behavior change coaching principles
  • Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
  • Coordinate information to clinical team partners
  • Maintenance of confidentiality and privacy of protected health information (PHI) utilizing safeguards as described under the HIPAA guidelines and inputting information into multiple documentation systems
  • Must stay within health coach training and scope of practice – when necessary, refer to internal client resources such as EAP or other programs and/or external resources such as health care provider.
  • Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
  • Must adhere to quality of standards of Asset Health Inc. coaching programs.
  • Performs other administrative and operational tasks as required
Education and/or Work Experience Requirements

Required:

  • A bachelor’s degree or higher in health and wellness-related field and/or current nursing license (Health education, health promotion, nutrition, exercise science/physiology, nursing, counseling, etc.)
  • Health education and/or wellness coaching certification from an accredited professional health/wellness coach training program
  • Minimum 2 years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.

Preferred:

  • Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
  • Training/education in behavior change, motivational interviewing
  • Personal training or fitness certification
  • Nutrition certification or Registered Dietitian
  • Tobacco cessation training/certification
  • Telephonic coaching experience
Knowledge, Skills and Competencies
  • Strong interpersonal, social, and communication skills
  • Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
  • Knowledge of the principles of behavior change, adult learning, group facilitation and of basic health, nutrition, and fitness principles
  • Understanding of primary, secondary and tertiary prevention strategies
  • Foster growth mindset and openness to feedback
  • Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite)
  • Must possess strong time management skills in order to effectively manage participants within client guidelines and ensure timely documentation
  • High degree of patience, emotional control, creativity, detail, and extroversion
  • Must be confident, assertive, optimistic, empathetic, and objective
  • Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
  • Ability to work individually or in a team setting with a high energy level and minimal supervision
Working Conditions and/or Physical Requirements
  • Flexible availability, especially during evenings (5-9p) and weekends
  • Prolonged periods sitting at a desk and working on a computer
  • No manual labor or lifting
  • This can be a remote/work from home position (must have access to secure internet network)

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

 Asset Health Inc is proud to be an Equal Opportunity and Affirmative Action Employer.  Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

 Asset Health Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Asset Health Inc. is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Disease Management Coach
Position Summary
The Disease Management Coach supports the clinical department by cultivating behavior and healthy lifestyle change for participants enrolled in Asset Health’s coaching programs through participant-centered coaching, motivational interviewing, and behavior change strategies. The Disease Management Coach assesses the participant’s current needs and readiness to change to deliver appropriate education, support, and guidance to facilitate healthy lifestyle change to prevent or manage chronic conditions. Additionally, the Disease Management Coach is responsible for assisting participants with SMART goal setting, encouraging progress, and overcoming barriers which may interfere with reaching established goals.
Essential Duties & Responsibilities
  • Telephonic health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
  • Responsible for understanding the specific program and calling guidelines of each client
  • Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
  • Provide assessment, health education, and behavior change counseling using a collaborative approach to facilitate change
  • Inspire members to build healthy habits using behavior change coaching principles
  • Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
  • Coordinate information to clinical team partners
  • Maintenance of confidentiality and privacy of protected health information (PHI) utilizing safeguards as described under the HIPAA guidelines and inputting information into multiple documentation systems
  • Must stay within health coach training and scope of practice – when necessary, refer to internal client resources such as EAP or other programs and/or external resources such as health care provider.
  • Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
  • Must adhere to quality of standards of Asset Health Inc. coaching programs.
  • Performs other administrative and operational tasks as required
Education and/or Work Experience Requirements
 Required:
  • A current nursing license
  • Health education and/or wellness coaching certification from an accredited professional health/wellness coach training program
  • Minimum 2 years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
Preferred:
  • Registered Nurse with a compact multistate license or a license by endorsement in a compact state
  • Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
  • Training/education in behavior change, motivational interviewing
  • Telephonic coaching experience
Knowledge, Skills and Competencies
  • Strong interpersonal, social, and communication skills
  • Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
  • Knowledge of the principles of behavior change, adult learning, group facilitation and of basic health, nutrition, and fitness principles.
  • Strong understanding of chronic disease states, including cardiovascular, diabetes, respiratory, orthopedic, gastroenterology, pain management, etc. And abilities to create risk mitigation plans with participants
  • Understanding of primary, secondary and tertiary prevention strategies
  • Foster growth mindset and openness to feedback
  • Passionate about supporting individuals towards the best version of themselves and progressing towards their “best health”
  • Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite)
  • Must possess strong time management skills in order to effectively manage participants within client guidelines and ensure timely documentation
  • High degree of patience, emotional control, creativity, detail, and extroversion
  • Must be confident, assertive, optimistic, empathetic, and objective
  • Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
  • Ability to work individually or in a team setting with a high energy level and minimal supervision
Working Conditions and/or Physical Requirements
  • Flexible availability, occasional work during evenings (5-9p)
  • Prolonged periods sitting at a desk and working on a computer
  • No manual labor or lifting
  • This can be a remote/work from home position (must have access to secure internet network)

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Asset Health Inc is proud to be an Equal Opportunity and Affirmative Action Employer.  Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

 Asset Health Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.

 This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Asset Health Inc. is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Sr. Lifestyle Coach
Position Summary

The Senior Lifestyle Coach supports the clinical department by cultivating behavior and healthy lifestyle change for participants enrolled in Asset Health’s coaching programs through participant-centered coaching, motivational interviewing, and behavior change strategies. The Senior Lifestyle Coach assesses the participant’s current needs and readiness to change to deliver appropriate education, support, and guidance to facilitate healthy lifestyle change to prevent or manage chronic conditions. The coach is responsible for assisting participants with SMART goal setting, encouraging progress, and overcoming barriers which may interfere with reaching established goals. Additionally, the Senior Lifestyle Coach aid in creating programs, training other coaches, and providing insights to industry leading initiatives to continue the growth of the coaching staff.

Essential Duties & Responsibilities
  • Telephonic health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
  • Responsible for understanding the specific program and calling guidelines of each client
  • Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
  • Co-create and review program content (i.e., articles, newsletters) as needed
  • Partner with cross-functional teams to aid in the design of live events and special programs for in-person, virtual, or hybrid attendance
  • Aids in the development of training for coaches
  • Openness to innovation with the ability to challenge ideas when necessary to ensure that we maintain fidelity to the scientific foundation on which the brand is built
  • Provide assessment, health education, and behavior change counseling using a collaborative approach to facilitate change
  • Maintenance of confidentiality and privacy of protected health information (PHI) utilizing safeguards as described under the HIPAA guidelines and inputting information into multiple documentation systems
  • Must stay within health coach training and scope of practice – when necessary, refer to internal client resources such as EAP or other programs and/or external resources such as health care provider
  • Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
  • Must adhere to quality of standards of Asset Health Inc. coaching programs
  • Serves as advocate in AH methodology for building healthy habits, holistic wellness, and a new healthy lifestyle
  • Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
  • Performs other administrative and operational tasks as required
Education and/or Work Experience Requirements

Required:

  • A bachelor’s degree or higher in health and wellness-related field and/or current nursing license (health education, health promotion, nutrition, exercise science/physiology, nursing, counseling, etc.)
  • Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
  • 6+ years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.

Preferred:

  • Master’s degree in related discipline preferred
  • Background in clinical behavior change work (e.g., health psychologist) or coaching. If primary experience is in coaching, must demonstrate strong background.
  • Experience supervising and/or developing training for coaches
  • Experience working with experts in various scientific fields including weight management, physical activity, sleep, and nutrition
Knowledge, Skills and Competencies
  • Strong interpersonal, social, and communication skills
  • Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
  • A strong working knowledge of behavior change principle, adult learning, group facilitation and of basic health, nutrition, and fitness principles with preference toward expertise in the fields of cognitive behavioral, acceptance based, and positive psychology
  • Understanding of primary, secondary, and tertiary prevention strategies
  • Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), with the ability to translate science into accessible language and concepts, effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials for a variety of audiences
  • Ability to own a project from start to finish including operationalizing problems to solve, identifying solutions, developing strategies and processes, creating and maintaining systems, and evaluating efficacy.
  • High degree of patience, emotional control, creativity, detail, and extroversion
  • Must be confident, assertive, optimistic, empathetic, and objective
  • Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
  • Ability to work individually or in a team setting with a high energy level and minimal supervision
  • Strong collaboration and cross-functional influencing skills
Working Conditions and/or Physical Requirements
  • Flexible availability, especially during evenings (5-9p) and weekends
  • Prolonged periods sitting at a desk and working on a computer
  • No manual labor or lifting
  • This can be a remote/work from home position (must have access to secure internet network)

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Asset Health Inc is proud to be an Equal Opportunity and Affirmative Action Employer.  Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

Asset Health Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Asset Health Inc. is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Sr. Disease Management Coach
Position Summary

The Senior Disease Management Coach supports the clinical department by cultivating behavior and healthy lifestyle change for participants enrolled in Asset Health’s coaching programs through participant-centered coaching, motivational interviewing, and behavior change strategies. The Senior Disease Management Coach assesses the participant’s current needs and readiness to change to deliver appropriate education, support, and guidance to facilitate healthy lifestyle change to prevent or manage chronic conditions. The coach is responsible for assisting participants with SMART goal setting, encouraging progress, and overcoming barriers which may interfere with reaching established goals. Additionally, the Senior Disease Management Coach aid in creating programs, training other coaches, and providing insights to industry leading initiatives to continue the growth of the coaching staff.

Essential Duties & Responsibilities
  • Telephonic health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
  • Responsible for understanding the specific program and calling guidelines of each client
  • Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
  • Co-create and review program content (i.e., articles, newsletters) as needed
  • Partner with cross-functional teams to aid in the design of live events and special programs for in-person, virtual, or hybrid attendance
  • Aids in the development of training for coaches
  • Openness to innovation with the ability to challenge ideas when necessary to ensure that we maintain fidelity to the scientific foundation on which the brand is built
  • Provide assessment, health education, and behavior change counseling using a collaborative approach to facilitate change
  • Maintenance of confidentiality and privacy of protected health information (PHI) utilizing safeguards as described under the HIPAA guidelines and inputting information into multiple documentation systems
  • Must stay within health coach training and scope of practice – when necessary, refer to internal client resources such as EAP or other programs and/or external resources such as health care provider
  • Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
  • Must adhere to quality of standards of Asset Health Inc. coaching programs
  • Serves as advocate in AH methodology for building healthy habits, holistic wellness, and a new healthy lifestyle
  • Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
  • Performs other administrative and operational tasks as required
Education and/or Work Experience Requirements
Required:
  • A current nursing license
  • Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
  • 6+ years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
Preferred:
  • Registered Nurse with a compact multistate license or a license by endorsement in a compact state
  • Training/education in behavior change, motivational interviewing
  • Telephonic coaching experience
  • Master’s degree in related discipline preferred
  • Experience supervising and/or developing training for coaches
  • Experience working with experts in various scientific fields including weight management, physical activity, sleep, and nutrition
Knowledge, Skills and Competencies
  • Strong interpersonal, social, and communication skills
  • Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
  • A strong working knowledge of behavior change principle, adult learning, group facilitation and of basic health, nutrition, and fitness principles with preference toward expertise in the fields of cognitive behavioral, acceptance based, and positive psychology
  • Strong understanding of chronic disease states, including cardiovascular, diabetes, respiratory, orthopedic, gastroenterology, pain management, etc. And abilities to create risk mitigation plans with participants
  • Understanding of primary, secondary, and tertiary prevention strategies
  • Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), with the ability to translate science into accessible language and concepts, effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials for a variety of audiences
  • Ability to own a project from start to finish including operationalizing problems to solve, identifying solutions, developing strategies and processes, creating and maintaining systems, and evaluating efficacy.
  • High degree of patience, emotional control, creativity, detail, and extroversion
  • Must be confident, assertive, optimistic, empathetic, and objective
  • Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
  • Ability to work individually or in a team setting with a high energy level and minimal supervision
  • Strong collaboration and cross-functional influencing skills
Working Conditions and/or Physical Requirements
  • Flexible availability, especially during evenings (5-9p) and weekends
  • Prolonged periods sitting at a desk and working on a computer
  • No manual labor or lifting
  • This can be a remote/work from home position (must have access to secure internet network)

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Asset Health Inc is proud to be an Equal Opportunity and Affirmative Action Employer.  Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

Asset Health Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Asset Health Inc. is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Lifestyle Coach Manager
Position Summary
The Lifestyle Coach Manager lead a team of 6 to 12 coaches and coordinators by managing the daily goals and objectives of their individual teams as defined by the Director and Assistant Director. In addition to leading a team of coaches, they will be responsible for coaching a small cohort of participants. The Lifestyle Coach Managers are responsible for the overall success of each coach and coordinator on their team through ongoing one-on-one and team development (i.e., weekly check-ins, observation-debrief conversations, tactical meetings and group training), quality assurance for coaching calls to meet or exceed expectations and creating cultures of joy and excellence. Using the coaching competencies rubric and partnering with Coach Efficacy Specialist, the manager supports their cohort of coaches to grow and develop their coaching and leadership excellence skills.
Essential Duties & Responsibilities
  • Telephonic (audio and visual) health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
  • Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
  • Responsible for understanding the specific program, following and ensuring the guidelines of each client are adhered to
  • Manage the daily and yearly goals and objectives of their coaching teams as assigned by the Assistant Director and Clinical Director through one-on-one debriefs, team processes, strategy meetings, and yearly review process.
  • Supports with training modules and materials being updated as new initiatives and projects are implemented that impact how coaches handle calls
  • Partner with the Coach Efficacy Specialist to support the quality of the Asset Health coaching model by ensuring coaching calls meet or exceed quality standards
  • Drive engagement activities focusing on coaching satisfaction and building cultures of joy and excellence
  • Implement data-informed strategies provided from the Clinical Director, Assistant Director, and Operations Manager
  • Support and develop the leadership of Health Coaches to meet the vision and goals of coaching projects (i.e., webinars, coaching resources, presentations, health fairs, DEI)
  • Support Director and Assistant Director of Clinical with team hiring processes
  • Partner with operation managers and QA team to identify critical and frequent errors and coach developmental needs
  • Prepare and utilize reporting to track individual and group performance on productivity metrics, quality assurance, attendance accountability, employee development and disciplinary actions while ensuring consistent and timely delivery and documentation of records
  • Responsible for weekly payroll review and submission to ensure correct entries of contractors
  • Coaching and clinical team member support, which includes coaching alignment and communication of coaching program related updates
  • Quality assurance to ensure that all client-specific guidelines are being followed, timely and accurate documentation, coaching call progress and follow-up, etc.
  • Coding and enrollment of eligible participants into one or more coaching programs
  • Customer support including frequent monitoring of coaching email inbox and message line
  • Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
  • Engage with members empathetically, demonstrating positive regard, respect and understanding for where they are on their journey
  • Guide development and growth of direct reports and fostering an environment of learning and collaboration
  • Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
  • Performs other administrative and operational tasks as required
Education and/or Work Experience Requirements

Required:

  • A bachelor’s degree or higher in health and wellness-related field and/or current nursing license (health education, health promotion, nutrition, exercise science/physiology, nursing, counseling, etc.)
  • Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
  • 6+ years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
  • 3+ years of experience directly managing people

Preferred:

  • Master’s degree in related discipline preferred
  • Background in clinical behavior change work (e.g., health psychologist) or coaching. If primary experience is in coaching, must demonstrate strong background.
  • Experience supervising and/or developing training for coaches
  • Experience working with experts in various scientific fields including weight management, physical activity, sleep, and nutrition
Knowledge, Skills and Competencies
  • Strong interpersonal, social, and communication skills
  • Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
  • A strong working knowledge of behavior change principle, adult learning, group facilitation and of basic health, nutrition, and fitness principles with preference toward expertise in the fields of cognitive behavioral, acceptance based, and positive psychology
  • Understanding of primary, secondary, and tertiary prevention strategies
  • Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), with the ability to translate science into accessible language and concepts, effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials for a variety of audiences
  • Ability to own a project from start to finish including operationalizing problems to solve, identifying solutions, developing strategies and processes, creating and maintaining systems, and evaluating efficacy.
  • High degree of patience, emotional control, creativity, detail, and extroversion
  • Must be confident, assertive, optimistic, empathetic, and objective
  • Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
  • Ability to work individually or in a team setting with a high energy level and minimal supervision
  • Strong collaboration and cross-functional influencing skills
  • Excellent ability to develop, train, and provide constructive feedback to direct reports to align goals and objectives in a professional environment
Working Conditions and/or Physical Requirements
  • Flexible availability, especially during evenings (5-9p) and weekends
  • Prolonged periods sitting at a desk and working on a computer
  • No manual labor or lifting
  • This can be a remote/work from home position (must have access to secure internet network)

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Asset Health Inc is proud to be an Equal Opportunity and Affirmative Action Employer.  Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

Asset Health Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Asset Health Inc. is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Disease Management Coach Manager
Position Summary
The Disease Management Coach Manager lead a team of 6 to 12 nurse coaches and coordinators by managing the daily goals and objectives of their individual teams as defined by the Director and Assistant Director. In addition to leading a team of coaches, they will be responsible for coaching a small cohort of participants. The Disease Coach Managers are responsible for the overall success of each coach and coordinator on their team through ongoing one-on-one and team development (i.e., weekly check-ins, observation-debrief conversations, tactical meetings and group training), quality assurance for coaching calls to meet or exceed expectations and creating cultures of joy and excellence. Using the coaching competencies rubric and partnering with Coach Efficacy Specialist, the manager supports their cohort of coaches to grow and develop their coaching and leadership excellence skills.
Essential Duties & Responsibilities
  • Telephonic (audio and visual) health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
  • Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
  • Responsible for understanding the specific program, following and ensuring the guidelines of each client are adhered to
  • Manage the daily and yearly goals and objectives of their coaching teams as assigned by the Assistant Director and Clinical Director through one-on-one debriefs, team processes, strategy meetings, and yearly review process.
  • Ensure training modules and materials are updated as new initiatives and projects are implemented that impact how coaches handle calls
  • Partner with the Coach Efficacy Specialist to support the quality of the Asset Health coaching model by ensuring coaching calls meet or exceed quality standards
  • Drive engagement activities focusing on coaching satisfaction and building cultures of joy and excellence
  • Implement data-informed strategies provided from the Clinical Director, Assistant Director, and Operations Manager
  • Support and develop the leadership of Senior Health Coaches to meet the vision and goals of coaching projects (i.e., webinars, coaching resources, presentations, health fairs, DEI)
  • Support Director and Assistant Director of Clinical with team hiring processes
  • Partner with operation managers and QA team to identify critical and frequent errors and coach developmental needs
  • Prepare and utilize reporting to track individual and group performance on productivity metrics, quality assurance, attendance accountability, employee development and disciplinary actions while ensuring consistent and timely delivery and documentation of records
  • Responsible for weekly payroll review and submission to ensure correct entries of contractors
  • Coaching and clinical team member support, which includes coaching alignment and communication of coaching program related updates
  • Quality assurance to ensure that all client-specific guidelines are being followed, timely and accurate documentation, coaching call progress and follow-up, etc.
  • Coding and enrollment of eligible participants into one or more coaching programs
  • Customer support including frequent monitoring of coaching email inbox and message line
  • Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
  • Engage with members empathetically, demonstrating positive regard, respect and understanding for where they are on their journey
  • Guide development and growth of direct reports and fostering an environment of learning and collaboration
  • Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
  • Performs other administrative and operational tasks as required
Education and/or Work Experience Requirements
Required:
  • A current nursing license
  • Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
  • 6+ years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
  • 3+ years of experience directly managing people
Preferred:
  • Registered Nurse with a compact multistate license or a license by endorsement in a compact state
  • Training/education in behavior change, motivational interviewing
  • Telephonic coaching experience
  • Master’s degree in related discipline preferred
  • Experience supervising and/or developing training for coaches
  • Experience working with experts in various scientific fields including weight management, physical activity, sleep, and nutrition
Knowledge, Skills and Competencies
  • Strong interpersonal, social, and communication skills
  • Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
  • A strong working knowledge of behavior change principle, adult learning, group facilitation and of basic health, nutrition, and fitness principles with preference toward expertise in the fields of cognitive behavioral, acceptance based, and positive psychology
  • Understanding of primary, secondary, and tertiary prevention strategies
  • Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), with the ability to translate science into accessible language and concepts, effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials for a variety of audiences
  • Ability to own a project from start to finish including operationalizing problems to solve, identifying solutions, developing strategies and processes, creating and maintaining systems, and evaluating efficacy
  • High degree of patience, emotional control, creativity, detail, and extroversion
  • Must be confident, assertive, optimistic, empathetic, and objective
  • Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
  • Ability to work individually or in a team setting with a high energy level and minimal supervision
  • Strong collaboration and cross-functional influencing skills
  • Excellent ability to develop, train, and provide constructive feedback to direct reports to align goals and objectives in a professional environment
Working Conditions and/or Physical Requirements
  • Flexible availability, especially during evenings (5-9p) and weekends
  • Prolonged periods sitting at a desk and working on a computer
  • No manual labor or lifting
  • This can be a remote/work from home position (must have access to secure internet network)

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Asset Health Inc is proud to be an Equal Opportunity and Affirmative Action Employer.  Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

Asset Health Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Asset Health Inc. is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Development
Software Engineer
Position Summary:

Asset Health Inc. is a recognized leader in the health and wellness industry. The software engineering role is responsible for full life-cycle development of a proprietary, web-based platform that is used for the purpose of e-Learning activities relating to active health management. Duties include, but are not limited to, finalization of requirements, detailed system analysis and design, development, testing, maintenance, troubleshooting, and research. The position requires both creative and analytical skills with a focus in communication, planning, attention to detail, and out-of-the-box thinking. Candidates should have the ability to work in a dynamic environment where flexibility, teamwork, and quality delivery of customer focused solutions on short timelines are common.

Essential Duties & Responsibilities:
  • Ability to develop and execute in the full-cycle software development for the web based and mobile platforms
  • Gather requirements from respective stakeholders
  • Determine feasibility by analyzing problem definition, requirements, and proposed solutions
  • Design solution sets by developing specifications, charts, layouts, and UML diagrams
  • Write well designed, testable, and efficient code that complies with project plans and industry standards
  • Assist with quality assurance team to ensure proper testing of designed edge cases, reliability robustness, and usability
  • Troubleshoot code in the platform and investigate bugs found during user interface or from quality assurance
  • Integrate components into a fully functional software system
  • Perform special projects on an individual basis or as a part of a larger team
  • Maintain current software systems and bring issues to the awareness of team members
  • Perform other duties and responsibilities as assigned
Education and/or Work Experience Requirements:

Required:

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent
  • 2+ years of professional experience

Preferred:

  • Master’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent
  • 5+ years of professional experience
  • Multi-client or concurrent project experience
Knowledge, Skills and Competencies:
  • Proven ability to meet performance, efficiency, and quality assurance targets
  • Strong attention to detail, produces high quality work, ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues
  • Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials to summarize survey analysis and industry advances for a variety of audiences
  • Motivated self-learner with new technologies, interfaces, and skills and takes initiative and ownership of tasks within development team
  • Work independently with guidance and oversight to organize, plan and prioritize with effective results
  • Ability to work well with others (virtually and in person) in the solution of mutual problems
  • Demonstrates critical thinking skills, creative problem-solving skills, and providing thought leadership to solve business problems by exhibiting good business judgment and acumen
  • Development Front End Skills:
    • Experience working with the React ecosystem: React, Redux, Webpack, Babel, NPM
    • Unit testing React, specifically using Jest and Enzyme but any experience is a plus
    • General knowledge of CI/CD for SPA’s (single page applications). GitLab specific knowledge is a plus
  • Development Back End Skills:
    • .Net Core 3.0/3.1, Dapper ORM
    • Rest and GRPC API Design
    • Kafka
    • Redis
    • Docker
    • Docker Swarm
    • PHP 7.1+
    • Postgresql
    • GitLab CI/CD
    • Microservices architecture in general
Working Conditions and/or Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer
  • No manual labor or lifting
  • This can be a remote/work from home position (only if you have access to secure internet network)

 The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Asset Health Inc is proud to be an Equal Opportunity and Affirmative Action Employer.  Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state, or local law.

Asset Health Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Asset Health Inc. is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Mobile App Developer
Position Summary:

Asset Health, Inc. seeks a Mobile App Developer to work with an application development team to develop and maintain high quality mobile applications. Multiple positions available. Requirements: Masters Degree in Computer Science with six (6) months experience. 40 hr/wk.  Asset Health is an EEO/AAP employer.

Essential Duties and Responsibilities:
      • Supporting the entire application lifecycle
      • Producing fully functional mobile applications writing clean code
      • Participating in discovery sessions to define specific requirements and suggest solutions
      • Writing UI tests to identify malfunctions, troubleshooting and debugging to optimize performance, liaising with product development team to plan new features
      • Ensuring new and legacy applications meet quality standards, and staying up-to-date with new technology trends.

Education and/or Work Experience Requirements:
Required:
      • MS degree in Computer Science or Computer Engineering

Preferred:
      • 1 year of professional experience
      • Multi-client or concurrent project experience

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