Position Summary

Essential Duties & Responsibilities

• Coaching and clinical team member support, which includes coaching assignment and communication of coaching program related updates
• Support quality assurance to ensure that all client-specific guidelines are being followed and executed
• Coding and enrollment of eligible participants into one or more coaching programs
• Tracking of active enrollment, engagement trends to support coaches to meet goals
• Utilizing engagement strategies (i.e., processing and sending letters, brochures, and gift cards) to enroll, schedule and support participants in coaching programs
• Customer support including frequent monitoring of coaching email inbox and message line
• Answer inbound participant scheduling calls based on coaching service level goals and addresses their concerns in a satisfactory manner
• Communicates with participants to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools
• Engage with members empathetically, demonstrating positive regard, respect and understanding for where they are on their journey
• Builds safe and trustworthy environment with participants by utilizing both a scripted and non-scripted communication methods
• De-escalate situations involving dissatisfied customers, offering participant assistance and support
• Maintain accurate and up to date information in the documentation system
• Maintain confidentiality of participants at all times
• Provide exceptional customer service to all participants
• Escalate any problems that may arise to management
• Performs other administrative and operational tasks as required

Education and/or Work Experience Requirements

• Associate’s Degree or Bachelor’s degree

• Minimum 2 years superior customer service/support experience
• Medical coding or billing experience

Knowledge, Skills and Competencies

• Positive attitude and ability work individually or in a team setting with a high energy level and minimal supervision
• Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite). Professional, articulate voice
• Communicate effectively, both orally and in writing, and have excellent active listening skills
• Multi-task in several computer applications while holding a conversation with a customer
• High degree of detail and follow-through
• Create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
• Maintain confidentiality by following PHI and HIPPA laws
• Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis
• Enjoy working in a fast-paced environment while maintaining a professional attitude

Working Conditions and/or Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• No manual labor or lifting
• This can be a remote/work from home position (must have access to secure internet network)

Position Summary

Essential Duties & Responsibilities

• Telephonic health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
• Responsible for understanding the specific program and calling guidelines of each client
• Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
• Provide assessment, health education, and behavior change counseling using a collaborative approach to facilitate change
• Inspire members to build healthy habits using behavior change coaching principles
• Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
• Coordinate information to clinical team partners
• Maintenance of confidentiality and privacy of protected health information (PHI) utilizing safeguards as described under the HIPAA guidelines and inputting information into multiple documentation systems
• Must stay within health coach training and scope of practice – when necessary, refer to internal client resources such as EAP or other programs and/or external resources such as health care provider.
• Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
• Must adhere to quality of standards of Asset Health Inc. coaching programs.
• Performs other administrative and operational tasks as required

Education and/or Work Experience Requirements

Required:

• A bachelor’s degree or higher in health and wellness-related field and/or current nursing license (Health education, health promotion, nutrition, exercise science/physiology, nursing, counseling, etc.)
• Health education and/or wellness coaching certification from an accredited professional health/wellness coach training program
• Minimum 2 years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.

Preferred:

• Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
• Training/education in behavior change, motivational interviewing
• Personal training or fitness certification
• Nutrition certification or Registered Dietitian
• Tobacco cessation training/certification
• Telephonic coaching experience

Knowledge, Skills and Competencies

• Strong interpersonal, social, and communication skills
• Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
• Knowledge of the principles of behavior change, adult learning, group facilitation and of basic health, nutrition, and fitness principles
• Understanding of primary, secondary and tertiary prevention strategies
• Foster growth mindset and openness to feedback
• Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite)
• Must possess strong time management skills in order to effectively manage participants within client guidelines and ensure timely documentation
• High degree of patience, emotional control, creativity, detail, and extroversion
• Must be confident, assertive, optimistic, empathetic, and objective
• Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
• Ability to work individually or in a team setting with a high energy level and minimal supervision

Working Conditions and/or Physical Requirements

• Flexible availability, especially during evenings (5-9p) and weekends
• Prolonged periods sitting at a desk and working on a computer
• No manual labor or lifting
• This can be a remote/work from home position (must have access to secure internet network)

Position Summary

Essential Duties & Responsibilities

• Telephonic health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
• Responsible for understanding the specific program and calling guidelines of each client
• Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
• Provide assessment, health education, and behavior change counseling using a collaborative approach to facilitate change
• Inspire members to build healthy habits using behavior change coaching principles
• Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
• Coordinate information to clinical team partners
• Maintenance of confidentiality and privacy of protected health information (PHI) utilizing safeguards as described under the HIPAA guidelines and inputting information into multiple documentation systems
• Must stay within health coach training and scope of practice – when necessary, refer to internal client resources such as EAP or other programs and/or external resources such as health care provider.
• Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
• Must adhere to quality of standards of Asset Health Inc. coaching programs.
• Performs other administrative and operational tasks as required

Education and/or Work Experience Requirements

• A current nursing license
• Health education and/or wellness coaching certification from an accredited professional health/wellness coach training program
• Minimum 2 years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.

• Registered Nurse with a compact multistate license or a license by endorsement in a compact state
• Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
• Training/education in behavior change, motivational interviewing
• Telephonic coaching experience

Knowledge, Skills and Competencies

• Strong interpersonal, social, and communication skills
• Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
• Knowledge of the principles of behavior change, adult learning, group facilitation and of basic health, nutrition, and fitness principles.
• Strong understanding of chronic disease states, including cardiovascular, diabetes, respiratory, orthopedic, gastroenterology, pain management, etc. And abilities to create risk mitigation plans with participants
• Understanding of primary, secondary and tertiary prevention strategies
• Foster growth mindset and openness to feedback
• Passionate about supporting individuals towards the best version of themselves and progressing towards their “best health”
• Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite)
• Must possess strong time management skills in order to effectively manage participants within client guidelines and ensure timely documentation
• High degree of patience, emotional control, creativity, detail, and extroversion
• Must be confident, assertive, optimistic, empathetic, and objective
• Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
• Ability to work individually or in a team setting with a high energy level and minimal supervision

Working Conditions and/or Physical Requirements

• Flexible availability, occasional work during evenings (5-9p)
• Prolonged periods sitting at a desk and working on a computer
• No manual labor or lifting
• This can be a remote/work from home position (must have access to secure internet network)

Position Summary

The Senior Lifestyle Coach supports the clinical department by cultivating behavior and healthy lifestyle change for participants enrolled in Asset Health’s coaching programs through participant-centered coaching, motivational interviewing, and behavior change strategies. The Senior Lifestyle Coach assesses the participant’s current needs and readiness to change to deliver appropriate education, support, and guidance to facilitate healthy lifestyle change to prevent or manage chronic conditions. The coach is responsible for assisting participants with SMART goal setting, encouraging progress, and overcoming barriers which may interfere with reaching established goals. Additionally, the Senior Lifestyle Coach aid in creating programs, training other coaches, and providing insights to industry leading initiatives to continue the growth of the coaching staff.

Essential Duties & Responsibilities

• Telephonic health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
• Responsible for understanding the specific program and calling guidelines of each client
• Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
• Co-create and review program content (i.e., articles, newsletters) as needed
• Partner with cross-functional teams to aid in the design of live events and special programs for in-person, virtual, or hybrid attendance
• Aids in the development of training for coaches
• Openness to innovation with the ability to challenge ideas when necessary to ensure that we maintain fidelity to the scientific foundation on which the brand is built
• Provide assessment, health education, and behavior change counseling using a collaborative approach to facilitate change
• Maintenance of confidentiality and privacy of protected health information (PHI) utilizing safeguards as described under the HIPAA guidelines and inputting information into multiple documentation systems
• Must stay within health coach training and scope of practice – when necessary, refer to internal client resources such as EAP or other programs and/or external resources such as health care provider
• Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
• Must adhere to quality of standards of Asset Health Inc. coaching programs
• Serves as advocate in AH methodology for building healthy habits, holistic wellness, and a new healthy lifestyle
• Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
• Performs other administrative and operational tasks as required

Education and/or Work Experience Requirements

Required:

• A bachelor’s degree or higher in health and wellness-related field and/or current nursing license (health education, health promotion, nutrition, exercise science/physiology, nursing, counseling, etc.)
• Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
• 6+ years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.

Preferred:

• Master’s degree in related discipline preferred
• Background in clinical behavior change work (e.g., health psychologist) or coaching. If primary experience is in coaching, must demonstrate strong background.
• Experience supervising and/or developing training for coaches
• Experience working with experts in various scientific fields including weight management, physical activity, sleep, and nutrition

Knowledge, Skills and Competencies

• Strong interpersonal, social, and communication skills
• Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
• A strong working knowledge of behavior change principle, adult learning, group facilitation and of basic health, nutrition, and fitness principles with preference toward expertise in the fields of cognitive behavioral, acceptance based, and positive psychology
• Understanding of primary, secondary, and tertiary prevention strategies
• Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), with the ability to translate science into accessible language and concepts, effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials for a variety of audiences
• Ability to own a project from start to finish including operationalizing problems to solve, identifying solutions, developing strategies and processes, creating and maintaining systems, and evaluating efficacy.
• High degree of patience, emotional control, creativity, detail, and extroversion
• Must be confident, assertive, optimistic, empathetic, and objective
• Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
• Ability to work individually or in a team setting with a high energy level and minimal supervision
• Strong collaboration and cross-functional influencing skills

Working Conditions and/or Physical Requirements

• Flexible availability, especially during evenings (5-9p) and weekends
• Prolonged periods sitting at a desk and working on a computer
• No manual labor or lifting
• This can be a remote/work from home position (must have access to secure internet network)

Position Summary

The Senior Disease Management Coach supports the clinical department by cultivating behavior and healthy lifestyle change for participants enrolled in Asset Health’s coaching programs through participant-centered coaching, motivational interviewing, and behavior change strategies. The Senior Disease Management Coach assesses the participant’s current needs and readiness to change to deliver appropriate education, support, and guidance to facilitate healthy lifestyle change to prevent or manage chronic conditions. The coach is responsible for assisting participants with SMART goal setting, encouraging progress, and overcoming barriers which may interfere with reaching established goals. Additionally, the Senior Disease Management Coach aid in creating programs, training other coaches, and providing insights to industry leading initiatives to continue the growth of the coaching staff.

Essential Duties & Responsibilities

• Telephonic health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
• Responsible for understanding the specific program and calling guidelines of each client
• Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
• Co-create and review program content (i.e., articles, newsletters) as needed
• Partner with cross-functional teams to aid in the design of live events and special programs for in-person, virtual, or hybrid attendance
• Aids in the development of training for coaches
• Openness to innovation with the ability to challenge ideas when necessary to ensure that we maintain fidelity to the scientific foundation on which the brand is built
• Provide assessment, health education, and behavior change counseling using a collaborative approach to facilitate change
• Maintenance of confidentiality and privacy of protected health information (PHI) utilizing safeguards as described under the HIPAA guidelines and inputting information into multiple documentation systems
• Must stay within health coach training and scope of practice – when necessary, refer to internal client resources such as EAP or other programs and/or external resources such as health care provider
• Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
• Must adhere to quality of standards of Asset Health Inc. coaching programs
• Serves as advocate in AH methodology for building healthy habits, holistic wellness, and a new healthy lifestyle
• Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
• Performs other administrative and operational tasks as required

Education and/or Work Experience Requirements

• A current nursing license
• Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
• 6+ years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.

• Registered Nurse with a compact multistate license or a license by endorsement in a compact state
• Training/education in behavior change, motivational interviewing
• Telephonic coaching experience
• Master’s degree in related discipline preferred
• Experience supervising and/or developing training for coaches
• Experience working with experts in various scientific fields including weight management, physical activity, sleep, and nutrition

Knowledge, Skills and Competencies

• Strong interpersonal, social, and communication skills
• Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
• A strong working knowledge of behavior change principle, adult learning, group facilitation and of basic health, nutrition, and fitness principles with preference toward expertise in the fields of cognitive behavioral, acceptance based, and positive psychology
• Strong understanding of chronic disease states, including cardiovascular, diabetes, respiratory, orthopedic, gastroenterology, pain management, etc. And abilities to create risk mitigation plans with participants
• Understanding of primary, secondary, and tertiary prevention strategies
• Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), with the ability to translate science into accessible language and concepts, effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials for a variety of audiences
• Ability to own a project from start to finish including operationalizing problems to solve, identifying solutions, developing strategies and processes, creating and maintaining systems, and evaluating efficacy.
• High degree of patience, emotional control, creativity, detail, and extroversion
• Must be confident, assertive, optimistic, empathetic, and objective
• Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
• Ability to work individually or in a team setting with a high energy level and minimal supervision
• Strong collaboration and cross-functional influencing skills

Working Conditions and/or Physical Requirements

• Flexible availability, especially during evenings (5-9p) and weekends
• Prolonged periods sitting at a desk and working on a computer
• No manual labor or lifting
• This can be a remote/work from home position (must have access to secure internet network)

Position Summary

Essential Duties & Responsibilities

• Telephonic (audio and visual) health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
• Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
• Responsible for understanding the specific program, following and ensuring the guidelines of each client are adhered to
• Manage the daily and yearly goals and objectives of their coaching teams as assigned by the Assistant Director and Clinical Director through one-on-one debriefs, team processes, strategy meetings, and yearly review process.
• Supports with training modules and materials being updated as new initiatives and projects are implemented that impact how coaches handle calls
• Partner with the Coach Efficacy Specialist to support the quality of the Asset Health coaching model by ensuring coaching calls meet or exceed quality standards
• Drive engagement activities focusing on coaching satisfaction and building cultures of joy and excellence
• Implement data-informed strategies provided from the Clinical Director, Assistant Director, and Operations Manager
• Support and develop the leadership of Health Coaches to meet the vision and goals of coaching projects (i.e., webinars, coaching resources, presentations, health fairs, DEI)
• Support Director and Assistant Director of Clinical with team hiring processes
• Partner with operation managers and QA team to identify critical and frequent errors and coach developmental needs
• Prepare and utilize reporting to track individual and group performance on productivity metrics, quality assurance, attendance accountability, employee development and disciplinary actions while ensuring consistent and timely delivery and documentation of records
• Responsible for weekly payroll review and submission to ensure correct entries of contractors
• Coaching and clinical team member support, which includes coaching alignment and communication of coaching program related updates
• Quality assurance to ensure that all client-specific guidelines are being followed, timely and accurate documentation, coaching call progress and follow-up, etc.
• Coding and enrollment of eligible participants into one or more coaching programs
• Customer support including frequent monitoring of coaching email inbox and message line
• Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
• Engage with members empathetically, demonstrating positive regard, respect and understanding for where they are on their journey
• Guide development and growth of direct reports and fostering an environment of learning and collaboration
• Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
• Performs other administrative and operational tasks as required

Education and/or Work Experience Requirements

Required:

• A bachelor’s degree or higher in health and wellness-related field and/or current nursing license (health education, health promotion, nutrition, exercise science/physiology, nursing, counseling, etc.)
• Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
• 6+ years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
• 3+ years of experience directly managing people

Preferred:

• Master’s degree in related discipline preferred
• Background in clinical behavior change work (e.g., health psychologist) or coaching. If primary experience is in coaching, must demonstrate strong background.
• Experience supervising and/or developing training for coaches
• Experience working with experts in various scientific fields including weight management, physical activity, sleep, and nutrition

Knowledge, Skills and Competencies

• Strong interpersonal, social, and communication skills
• Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
• A strong working knowledge of behavior change principle, adult learning, group facilitation and of basic health, nutrition, and fitness principles with preference toward expertise in the fields of cognitive behavioral, acceptance based, and positive psychology
• Understanding of primary, secondary, and tertiary prevention strategies
• Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), with the ability to translate science into accessible language and concepts, effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials for a variety of audiences
• Ability to own a project from start to finish including operationalizing problems to solve, identifying solutions, developing strategies and processes, creating and maintaining systems, and evaluating efficacy.
• High degree of patience, emotional control, creativity, detail, and extroversion
• Must be confident, assertive, optimistic, empathetic, and objective
• Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
• Ability to work individually or in a team setting with a high energy level and minimal supervision
• Strong collaboration and cross-functional influencing skills
• Excellent ability to develop, train, and provide constructive feedback to direct reports to align goals and objectives in a professional environment

Working Conditions and/or Physical Requirements

• Flexible availability, especially during evenings (5-9p) and weekends
• Prolonged periods sitting at a desk and working on a computer
• No manual labor or lifting
• This can be a remote/work from home position (must have access to secure internet network)

Position Summary

Essential Duties & Responsibilities

• Telephonic (audio and visual) health coaching, which includes contacting eligible and enrolled participants in one or more of our coaching programs, establishing a call schedule that meets the needs of the participant, and ensuring all efforts are made to contact participants within client specific guidelines
• Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
• Responsible for understanding the specific program, following and ensuring the guidelines of each client are adhered to
• Manage the daily and yearly goals and objectives of their coaching teams as assigned by the Assistant Director and Clinical Director through one-on-one debriefs, team processes, strategy meetings, and yearly review process.
• Ensure training modules and materials are updated as new initiatives and projects are implemented that impact how coaches handle calls
• Partner with the Coach Efficacy Specialist to support the quality of the Asset Health coaching model by ensuring coaching calls meet or exceed quality standards
• Drive engagement activities focusing on coaching satisfaction and building cultures of joy and excellence
• Implement data-informed strategies provided from the Clinical Director, Assistant Director, and Operations Manager
• Support and develop the leadership of Senior Health Coaches to meet the vision and goals of coaching projects (i.e., webinars, coaching resources, presentations, health fairs, DEI)
• Support Director and Assistant Director of Clinical with team hiring processes
• Partner with operation managers and QA team to identify critical and frequent errors and coach developmental needs
• Prepare and utilize reporting to track individual and group performance on productivity metrics, quality assurance, attendance accountability, employee development and disciplinary actions while ensuring consistent and timely delivery and documentation of records
• Responsible for weekly payroll review and submission to ensure correct entries of contractors
• Coaching and clinical team member support, which includes coaching alignment and communication of coaching program related updates
• Quality assurance to ensure that all client-specific guidelines are being followed, timely and accurate documentation, coaching call progress and follow-up, etc.
• Coding and enrollment of eligible participants into one or more coaching programs
• Customer support including frequent monitoring of coaching email inbox and message line
• Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
• Engage with members empathetically, demonstrating positive regard, respect and understanding for where they are on their journey
• Guide development and growth of direct reports and fostering an environment of learning and collaboration
• Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
• Performs other administrative and operational tasks as required

Education and/or Work Experience Requirements

• A current nursing license
• Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
• 6+ years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
• 3+ years of experience directly managing people

• Registered Nurse with a compact multistate license or a license by endorsement in a compact state
• Training/education in behavior change, motivational interviewing
• Telephonic coaching experience
• Master’s degree in related discipline preferred
• Experience supervising and/or developing training for coaches
• Experience working with experts in various scientific fields including weight management, physical activity, sleep, and nutrition

Knowledge, Skills and Competencies

• Strong interpersonal, social, and communication skills
• Ability to create strong, trusting, professional relationships with participants to encourage engagement and participation in health/wellness coaching programs
• A strong working knowledge of behavior change principle, adult learning, group facilitation and of basic health, nutrition, and fitness principles with preference toward expertise in the fields of cognitive behavioral, acceptance based, and positive psychology
• Understanding of primary, secondary, and tertiary prevention strategies
• Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), with the ability to translate science into accessible language and concepts, effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials for a variety of audiences
• Ability to own a project from start to finish including operationalizing problems to solve, identifying solutions, developing strategies and processes, creating and maintaining systems, and evaluating efficacy
• High degree of patience, emotional control, creativity, detail, and extroversion
• Must be confident, assertive, optimistic, empathetic, and objective
• Comprehensive understanding of risk factors and behaviors that contribute to chronic disease
• Ability to work individually or in a team setting with a high energy level and minimal supervision
• Strong collaboration and cross-functional influencing skills
• Excellent ability to develop, train, and provide constructive feedback to direct reports to align goals and objectives in a professional environment

Working Conditions and/or Physical Requirements

• Flexible availability, especially during evenings (5-9p) and weekends
• Prolonged periods sitting at a desk and working on a computer
• No manual labor or lifting
• This can be a remote/work from home position (must have access to secure internet network)

Position Summary

Essential Duties & Responsibilities

• Directly responsible for the management, day-to-day workflow, and process of coaching call operations by supporting a team of 4-6 coach managers
• Establish new processes, polices, procedures, performance criteria and metrics to ensure consistent, well-managed, secure, and quality call center productivity to meet client contractual obligations
• Build relationships across departments (account management, development, customer service, and business development) to ensure company strategies and team operational goals and objectives are aligned
• Work closely with the clinical team and client account managers to ensure adherence to corporate policies and procedures and the health of the account to maintain a 100% client retention
• Provide one-on-one feedback, teaching, and developing to coaching coordinators and health coaches on data trends in support of their coaching goals
• Ensure call scheduling maintains quality and assesses predictability of call flow to share with coaching and leadership teams
• Owns the communication with external and internal customers, resolution of customer issues, and identification of workflow concerns for specific cases and employees
• Create processes and execution of billing services for coaching calls per client contracts
• Reporting and tracking of active enrollment and participation in coaching programs
• Monitoring of individual and team results to identify any operational issues, manage schedules, and act on both positive and negative performance
• Communicate key messages effectively to ensure that coaching teams are informed of process changes
• Develop and maintain strategy on ensuring customer satisfaction on all service interaction
• Build reports and dashboards in Tableau to support the Director and Assistant Director’s vision and goals for the coaching program (including dashboard creation and maintenance for managers, coaches, and coordinators)
• Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
• Provide regular feedback to coach managers regarding operational positives and negatives to build a continuous improvement mentality in the clinical team
• Identify, hire and maintain appropriate staffing levels by guiding development and growth of direct reports and fostering an environment of learning and collaboration
• Monitors and manages operational expenses (OPEX)
• Perform other duties and responsibilities as assigned

Education and/or Work Experience Requirements

Required:

• Bachelor’s degree Business, Business Administration, Financial Management, Logistics, or related field
• 7+ years of progressive work experience preferably in the area of business operations or services
• Must be authorized to work in the United States of America

Preferred:

• Experience managing contact center teams delivering customer service through calls, chat and self-service
• 3+ years in managing teams and responsible for creating and executing operation strategy and metrics in business operations or services
• 5+ years in an operations or service role, specifically in the health and wellness industry

Knowledge, Skills and Competencies

• Proven ability to meet performance, efficiency, and quality assurance targets
• Strong attention to detail, produces high quality work, ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues
• Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials to summarize survey analysis and industry advances for a variety of audiences
• Motivated self-learner with new technologies, interfaces, and skills and takes initiative and ownership of tasks within operations of the clinical team
• Work independently with guidance and oversight to organize, plan and prioritize with effective results
• Ability to work well with others (virtually and in person) in the solution of mutual problems
• Demonstrated ability to drive process improvements through the actions of others
• Superior knowledge of call center tools and technology used to manage KPIs and SLAs
• Proven leader with advanced time management, planning, prioritization, delegation, organizational and multitasking skills
• Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets
• Demonstrates critical thinking skills, creative problem-solving skills, and providing thought leadership to solve business problems by exhibiting good business judgment and acumen
• Leadership skills, including the ability and proven success influencing and motivating others to hold team members accountable for job performance to KPIs and processes

Working Conditions and/or Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• No manual labor or lifting
• This can be a remote/work from home position (only if you have access to secure internet network)

Position Summary

Essential Duties & Responsibilities

• Enhance the Asset Health approach to behavior change coaching by co-creating and executing a plan for advanced training
• Grow the coaching staff with ongoing professional development and mentoring
• Create programs to support culture of well-being, wellness, and flourishing, including establishing a wellness champion network
• Develop educational resources and evaluative processes to help coaches bring behavior change concepts, techniques, and coaching skills to life across a variety of platforms
• Leads with humility, charity, perseverance, relationships, engagement, and responsibility to create an inspiring, fun, and healthy work environment
• Carries out recruitment, training, and evaluation of clinical personnel based on strategies set by the Director of Clinical Operations
• Coach and motivate a team of supervisors and specialists to achieve service level goals while fostering a customer centric experience for our clients while ensuring that performance and quality standards are met
• Manages the clinical software for effectiveness and provides process improvements to clinical operations
• Continual education and/or learning on health behavior change theories, counseling, interviewing techniques, strategies and application required
• Drive engagement activities focusing on coaching satisfaction and building cultures of joy and excellence
• Owns the communication with external and internal customers, resolution of customer issues, and identification of workflow concerns for specific cases and employees
• Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities
• Responsible for understanding the specific program, following and ensuring the guidelines of each client are adhered to
• Ensure training modules and materials are updated as new initiatives and projects are implemented that impact how coaches handle calls
• Implement data-informed strategies provided from the Clinical Director and Operations Manager
• Support and develop the leadership of Senior Health Coaches and Coach Managers to meet the vision and goals of coaching projects (i.e., webinars, coaching resources, presentations, health fairs, DEI)
• Support Director and Director of Clinical with team hiring processes
• Manage and act on reporting to track individual and group performance on productivity metrics, quality assurance, attendance accountability, employee development and disciplinary actions while ensuring consistent and timely delivery and documentation of records
• Coaching and clinical team member support, which includes coaching alignment and communication of coaching program related updates
• Performs other administrative and operational tasks as required

Education and/or Work Experience Requirements

Required:

• A bachelor’s degree or higher in health and wellness-related field and/or current nursing license (health education, health promotion, nutrition, exercise science/physiology, nursing, counseling, etc.)
• Health coaching certification from a National Board for Health and Wellness Coaching (NBHWC) approved training program on health topics including nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
• 10+ years of experience coaching on health topics such as nutrition, exercise, alcohol, tobacco cessation, stress reduction and resiliency training, weight management, cholesterol, hypertension, chronic conditions, etc.
• 5+ years of experience directly managing people

Preferred:

• Master’s degree in related discipline preferred
• Background in clinical behavior change work (e.g., health psychologist) or coaching. If primary experience is in coaching, must demonstrate strong background.
• Experience working with experts in various scientific fields including weight management, physical activity, sleep, and nutrition
• Fluent in the language of science; comfortable navigating, understanding, and translating the scientific literature
• Experience in management and oversight of CROs, vendors, and consultants

Knowledge, Skills and Competencies

• Create strong, trusting, professional relationships with teammates to encourage engagement and participation in health/wellness coaching programs
• Work well with others in the solution of mutual problems; respect opinions, abilities and contributions of others; cooperate and open minded in working with others
• Strong collaboration skills with the study team, cross-functional team members and external partners using negotiation and influencing skills
• Positively influences others in training and sharing of knowledge
• Working knowledge and understanding of health behavior change theories, counseling, interviewing techniques, strategies and application required
• Works independently, organized, and can plan and prioritize with effective results
• Strong working knowledge of behavior change principle, adult learning, group facilitation and of basic health, nutrition, and fitness principles with preference toward expertise in the fields of cognitive behavioral, acceptance based, and positive psychology
• Understanding of primary, secondary, and tertiary prevention strategies
• Excellent verbal and written communication, computer, and documentation skills required (e.g., Microsoft Office Suite), with the ability to translate science into accessible language and concepts, effectively provide feedback, and a demonstrated ability to create accurate, detailed, concise materials for a variety of audiences
• Ability to own a project from start to finish including operationalizing problems to solve, identifying solutions, developing strategies and processes, creating and maintaining systems, and evaluating efficacy.
• High degree of patience, emotional control, creativity, detail, and extroversion
• Must be confident, assertive, optimistic, empathetic, and objective
• Excellent ability to develop, train, and provide constructive feedback to direct reports to align goals and objectives in a professional environment

Working Conditions and/or Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• No manual labor or lifting
• This can be a remote/work from home position (must have access to secure internet network)